Refund policy

30-day returns

You have 30 days from the day you receive your order to ask for a return. You don't need to give a reason.

Items need to be unworn and unused, with their tags, in the original box and packaging. Please keep your order confirmation as proof of purchase.

How to return

1. Email contact@dripsole.uk with your order number and the item you're returning.
2. We'll send you a free prepaid return label and instructions. Return postage is on us.
3. Send the parcel to: Auralis Limited, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.

Please contact us before sending anything back, so we can match your parcel to your order and send you the free label. There are no restocking fees.

Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds go back to your original payment method within 10 working days. Your bank may take a few extra days to show it. If it's been more than 15 working days since we approved your refund, email us.

Faulty, damaged or wrong item

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us straight away with a photo and we'll send a replacement or a full refund.

Exchanges

The quickest way to get a different size or colour is to return your item and place a new order.

Sale items and gift cards

Sale items can be returned on the same terms as everything else. Gift cards can't be returned.

Your legal rights

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it. Our 30-day policy adds to that right and doesn't affect your other statutory rights.